This Privacy Policy explains what information ChangeNOW may collect when you use its services, why that information may be processed, how it can be shared, what security measures are applied, and how long data may be retained.
Depending on the service you use, ChangeNOW may process limited categories of information such as email addresses, transaction logs, technical usage data, cookies and similar technologies. Technical usage data can include session identifiers, IP address, operating system, browser type, device information, language settings and general location-level data used for service operation and analytics.
Personal and technical information may be used to maintain service functionality, respond to user requests, provide support, improve site and app performance, analyze usage patterns and communicate about relevant service-related matters. According to the published policy, ChangeNOW states that it does not sell personal information for monetary compensation and does not provide user data to third parties for their own marketing use.
Processing may rely on user consent and on ChangeNOW’s legitimate interests in operating, securing and improving its services. Where consent is necessary, withdrawal remains possible, and users may also request erasure of information to the extent permitted by applicable law and operational requirements.
Cookies and similar technologies may be used to support core site functions, preserve sessions, understand usage behavior and improve the product experience. Users can reject or limit non-essential cookies through browser settings, while essential technical cookies may still be required for basic website operation.
ChangeNOW may share information with contracted service providers, payment-related partners, exchange partners, analytics providers and, where required, law enforcement or regulatory bodies. The published privacy policy also states that identity verification for certain KYC checks may involve SumSub, which acts as a separate controller for the verification process on the basis of the user’s consent.
The policy describes several measures intended to reduce security risk, including encrypted network connections, vulnerability testing, protected access to confidential data, incident response testing and automated monitoring of logs and unusual events. At the same time, the policy makes clear that no online environment can be guaranteed to be completely immune from unlawful access or unforeseen security incidents.
Information is retained only for as long as it is reasonably needed for the purposes described in the policy, including legal compliance, dispute resolution and enforcement of agreements. If a user requests deletion, ChangeNOW states that it will generally process that request within two weeks, subject to any legal, regulatory or technical grounds that require limited retention.
The published policy identifies CHN Group LLC as a company incorporated in Saint Vincent and the Grenadines, with a registered address at Euro House, Richmond Hill Road, Kingstown, and a postal address at 3rd floor, Metro Plaza, Viru valjak 2, Tallinn, 10111, Estonia. Privacy and compliance questions may be directed to [email protected].
ChangeNOW states that this policy may be updated from time to time to reflect changes in law, case practice, operational processes or service architecture. New versions become effective once published on the page unless a different date is expressly stated in the updated text.
You can contact the team for privacy inquiries, review common operational answers in the FAQ, or return to the homepage to explore the rest of the ChangeNOW platform.
